Frequently Asked Questions
Everything you need to know about your Taylor Swift Official Store order.
When will my order ship?
Shipping timelines vary by item. Pre-order products will ship on or around the date specified in the product description, while in-stock apparel typically processes within 3-5 business days.
What is your return policy?
We accept returns and exchanges on most unworn and unwashed apparel within 30 days of delivery. Please note that limited edition items and digital media are final sale.
How do I track my package?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website.
Do you ship internationally?
Yes, we ship to most countries worldwide. International customers are responsible for any customs fees, duties, or taxes incurred upon arrival in their country.
What size should I order?
A detailed size guide is available on each product page. Our merch typically follows standard unisex sizing unless otherwise noted in the specific item description.
Can I change my shipping address after placing an order?
Address changes can only be made before an order begins processing. Please contact our support team immediately with your order number to request an update.